Returns Policy

Email : sales@oofos.com.au   

We hope you love your OOFOS, but if for any reason you’re not entirely satisfied, it’s super simple to return them with our 30 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it. Any returns that do not meet these guidelines outlined will be declined.

To asses both fit and comfort you should only try your OOFOS on inside the house on carpet and not on hard surfaces or outside.  Please do not remove the tags until you are 100% sure of your OOFOS.

Any items returned to exchange or refund, must be in their original condition with product tags and original packaging intact. If the product you purchased was received in a shoe box, we will also require this to be returned in as new condition. OOFOS have the right to decline any return that does not meet these guidelines.

Should you wish to return your OOFOS for exchange or refund, you will need to pay the return shipping costs to us. We in turn will cover the shipping costs of any replacement products to you.

To return your product, please request an RA number by sending an email to sales@oofos.com.au and indicate the reason for your return. Please also include some images of your footwear for us to view.

Note our office hours are Monday - Friday, so please allow time for our team to reply via email with instructions for your return.

Your return will be processed usually  within 3-5 business days. We will send you an email to notify you that we have processed your returned item and whether it has been approved or declined. 

Any OOFOS purchased from a retailer must be returned to the place of purchase. We cannot accept any OOFOS not purchased directly through us.

  •  Gift cards are non-returnable 

Warranty 

Every pair of OOFOS comes with a 6 month warranty for standard manufacturing defects from the date of purchase. All OOFOS warranty claims will need to be assessed and our team will advise if these will be covered under warranty.

If your OOFOS are still within the warranty period - please send through an email describing the issue with some images and order details for our customer service team to assess.

Please allow 3-5 business days for our team to get back to you with the outcome of the claim.

OOFOS products purchased from our retail partners must be returned to the place of purchase for warranty assessment.