Returns Policy

Email :   

Phone : (02) 9670 0600

We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return them with our 30 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it. 

To asses both fit and comfort you should only try your OOFOS on inside the house on carpet and not on hard surfaces or outside. 

Any items returned to exchange or refund, must be in their original condition with product tags and original packaging intact. If the product you purchased was received in a shoe box, we will also require this to be returned in as new condition. OOFOS have the right to decline any return that does not meet these guidelines.

Should you wish to return your OOFOS for exchange or refund, you will need to pay the return shipping costs to us. We in turn will cover the shipping costs of any replacement products to you.

To return your product, please request an RA number by sending an email to and indicate the reason for your return. Please also include some images of your footwear for us to view.

Note our office hours are Monday - Friday, so please allow time for our team to reply via email with instructions for your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or declined. 

  • Gift cards are non-returnable 


Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a manufacturing defect in your OOFOS, we will replace them with a new pair.

For any items that are outside of the 6 month warranty period, images will need to be emailed to our customer service team, as these are evaluated on a case-by-case basis.

OOFOS products purchased from our retail partners must be returned to the place of purchase for warranty assessment.