Returns Policy

Email :   

Phone : (02) 9670 0600

We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return them with our 30 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it. 

To asses both fit and comfort you should only try your OOFOS on inside the house on carpet and not on hard surfaces or outside. 

Any items returned to exchange or refund, must be in their original condition with product tags and original packaging intact. OOFOS have the right to decline any return that does not meet these guidelines.

Should you wish to return your OOFOS for exchange or refund, you will need to pay the return shipping costs to us. We in turn will cover the shipping costs of any replacement products to you.

To return your product, please request an RA number by sending an email to and indicate the reason for your return. Please also include some images of your footwear for us to view.

Note our office hours are Monday - Friday, so please allow time for our team to reply via email with instructions for your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or declined. 

  • Gift cards are non-returnable 


Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a manufacturing defect in your OOFOS, we will replace them with a new pair.

For any items that are outside of the 6 month warranty period, images will need to be emailed to our customer service team, as these are evaluated on a case-by-case basis.

OOFOS products purchased from our retail partners must be returned to the place of purchase for warranty assessment. 

 Season of OO Annual Sale Terms & Conditions 

Season of OO Annual Sale! 20% off sitewide with code GIFT20. Enter promotion code GIFT20 at checkout to receive an additional 20% off sitewide. Offer cannot be combined with any other coupon or offer. Valid on Not valid on Gift Cardfs. Not valid at retail locations or any other websites. Not valid on previous orders. Discount applies to pre-tax and pre-shipping amount. Offer may expire without notice due to availability, error, fraud or other unforeseen circumstances. GIFT20 offer ends 30/11/2022 at 11:59PM AEDT.