Returns Policy
We hope you love your OOFOS but if for any reason you’re not entirely satisfied, it’s super simple to return them with our 30 day returns policy. To be eligible for a return, your item must be unused and in the same condition that you received it. The product tag must be still attached to the product so only remove this once you are certain about your purchase.
To asses both fit and comfort you should only try your OOFOS on inside the house on carpet and not on hard surfaces or outside. This is essential, as we will only accept the return of footwear in as-new condition.
Should you wish to return your OOFOS for exchange or refund, you will need to pay the return shipping costs to us. We in turn will cover the shipping costs of any replacement products to you.
To return your product, please request an RA number by sending an email to sales@oofos.com.au and indicate the reason for your return. Please also include some images of your footwear for us to view.
Note our office hours are Monday - Friday, so please allow time for our team to reply via email with instructions for your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether it has been approved or rejected for your refund.
- Gift cards are non-returnable
Warranty
Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a defect in your OOFOS, we will replace them with a new pair. All items returned to OOFOS that have passed the 6 month date of purchase will be evaluated on a case-by-case basis.
OOFOS products purchased from our retail partners must be returned to the place of purchase for warranty assessment.
