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Returns Policy & 30 Day Money back Guarantee

 

Delivery


OOFOS will make best efforts to deliver products within 4 working days to the address specified by you during the purchase process. Depending on your location and the time your order comes in, the product may even be delivered to you sooner than that. 
 

Shipping Charges


Our normal shipping charges are $9.90, but free for orders over $100.
 

Returns Policy


From time to time, you may purchase a product that doesn't fully satisfy your requirements or simply doesn't fit.

To provide you with an exceptional shopping experience, OOFOS offers a Full 30-day Money Back Guarantee.

This means that you can return your product within 30-days of purchase and receive a full refund.

To return your product and obtain a refund, please follow these simple steps:

1. Please email sales@oofos.com.au indicating the reason for your return. We will then reply with an RA# and return address. Please include the RA# you are given in a note with your returned goods.

2. Place the OOFOS Recovery Footwear you wish to return in the original packaging they arrived in and place inside an Australia Post satchel and send to

Leisure Link Australia
PO Box 389
Penrith BC  NSW 2751

Please note that for any items, if the OOfos tag is lost, this will mean your purchase is no longer returnable for ANY reason, so please only remove this once you’re sure the love is real and everlasting and you want to keep your OOFOS.

3. Once we receive your items(s), we’ll send you an email informing you they have arrived safely at our warehouse. Our Returns Team will then inspect all returns within 2 business days to ensure they are in undamaged condition. 

4. Our Returns Team will then pass on details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your Credit Card/Paypal Account.

All items must be returned unmarked, without signs of wear and/or tear and in their original, undamaged packaging.

If this is not the case, we'll advise you that a refund has been declined and we'll return the product to you.

If you have misplaced your returns slip, please drop us an email and we'll send you one immediately, along with a return authorisation number.

Please feel free to contact us if you have any concerns regarding the delivery or returns of your new OOfos Recovery Footwear.
 

Warranty


Every pair of OOFOS is under warranty for 6 months from the date of purchase. If it turns out there is a defect in your OOFOS, we will replace them with a new pair. All items returned to OOFOS that have passed the 6 month date of purchase will be evaluated on a case-by-case basis.